A BIG THANK YOU FROM THE COMMITTEE
During our Influenza Vaccination Campaign the committee came to the surgery and spoke with our patients who were attending the flu clinics, physio appointments or patients who were coming in on a weekend to collect their medication.
Patients were asked to complete the Family and Friends Test and mention any problems that they felt were important to be passed onto the GP's, management or staff.
The committee also collected an excellent amount of mobile phone numbers for our new 'Text Appointment Reminder' service plus a good number of patients registered for our online prescription ordering service too.
We are always trying to improve all aspects of the service here at Carnon Downs Surgery and below we have listed some of the excellent comments we received. In fact out of the 140 questionnaires completed all were positive except for one which said 'Generally good but room for improvement'. The patient was Male and between the age of 76 - 85 as listed on the form, so if that patient is you please get in contact with Sally Rickard our Practice Manager as we are always keen to address any issues you may have as a patient.
The Chairman and the committee were very keen that we passed on their thanks to all the patients that completed the forms and spent time talking to them throughout the morning.
Some of the feedback we received informing us if they would recommend the surgery plus additional comments:
Every dealing my husband and I have had with the surgery so far (we are fairly new patients) has been excellent. Everyone is so caring and friendly.
sometimes waiting time
Always prompt, efficient, caring response. First class in everything
In the 11 years I have been a patient of this surgery I have always received wonderful care from everyone, from doctor to receptionist. I am about to move to Bristol, so my grateful thanks to you all. You won't be bettered, unfortunately.
We are privileged to have such a good surgery to help us.
Helpful doctors and staff
Simply the best
Everyone at this surgery is a shining example of general practice in action!
We have always found the doctors and staff to be extremely caring and professional. Nothing is too much trouble. A very well run and happy surgery. Thank you.
Friendly receptionists. Comfortable waiting room. Good doctors