This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

FOR CHRISTMAS & NEW YEAR OPENING TIMES PLEASE GO TO OUR 'OPENING HOURS' PAGE LOCATED IN THE TOP LEFT HAND CORNER.

NEW FREE TEXT MESSAGING REMINDER FOR NURSE APPOINTMENTS & HEALTH CAMPAIGN SERVICE - MAKE SURE WE HAVE YOUR CORRECT MOBILE NUMBER ON OUR RECORDS

Mobile phone

DON'T FORGET TO TAKE OUR FRIENDS AND FAMILY TEST

****

LOAN EQUIPMENT

Do you have any of our loan equipment at home ?

bp

We are missing some of our Blood Pressure Machines and Nebulisers so please return any to the nurses as soon as possible. 

NHS ENGLAND AND CONFIRMING YOUR REGISTRATION AT THIS PRACTICE - please see 'Policies' and take note of important information

 

FOR NEW INFORMATION ON OPTING OUT OF CARE DATA PLEASE SEE UNDER 'Further Information' on the right hand side

Comments & Suggestions

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.


Zero Tolerance

Unacceptable behaviour that causes harm or fear of harm to any person or persons within the surgery, its car parking area and grounds will not be tolerated.


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website