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Our Responsibily to You:




    • You will be greeted courteously


    • You have a right to confidentiality


    • You have a right to see your medical records subject to the limitation of the law


    • You will be seen the same day if your problem is urgent


    • You will be seen by your preferred doctor whenever possible


    • You will be informed if there is a delay more than 20 minutes for your appointment


    • Your suggestions and comments about the services we provide will be considered sympathectically and any complaints will be dealt with swiftly



Your Responsibilty to Us:




    • To treat all staff politely and with respect


    • To attend appointments on time


    • To give us plenty of notice of any cancellations (someone else may be grateful for that appointment)


    • Do not ask for information about anyone else other than yourself


    • Only request an Urgent appointment if absolutely necessary


    • Allow sufficient time for Consultant letters and test results to reach us


    • To allow 2 working days for the collection of repeat prescriptions


    • To let us know whenever you feel we may not have met our responsibilty to you



We hope that you will enjoy good health while a patient

here at Carnon Downs Surgery

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website