Welcome to Carnon Downs GP Surgery situated midway between Truro, Falmouth and Redruth.
We are a dispensing practice offering care to approximately 5700 patients from a single modern site which is located on the outskirts of the village.
The practice team of doctors, nurses, dispensers and administration staff take pride in providing the highest standard of healthcare. Traditional values are combined with modern advances whilst encouraging patients to be active participants in the care they receive. We offer a full range of medical care plus many other extra services that demonstrate our ethos of innovation for patient benefit.
We hope that you will use our website to make the best use of the services we provide.
MESSAGE FROM THE PARTNERS HERE AT THE SURGERY -
NEW CLINICAL I.T. SYSTEM - TPP/SystmOne arrives July 2020
In order to improve patient care the surgery is installing a new computer system called "SystmOne - TPP". Our advised date is the early part of July and we have a dedicated team of personnel working tirelessly to ensure the process runs as smoothly as possible, the new system will bring lots benefits for both patients and our staff.
Urgent Appointments - Please be reassured that access to advice and appointments for urgent medical need will continue to be available on a daily basis throughout the changeover period.
Routine Appointments – These appointments have been reduced at the moment due to the Covid pandemic. During this changeover period of approximately ten days - two weeks we would appreciate your patience and delay ALL non-urgent medical queries until after the new system has been installed. (July 6th – July 17th)
Online Services - Access to online services via The Waiting Rm will cease from June 30th 2020 and we will be using a new system called Patient Access. If you order medication via The Waiting Rm platform please use either:
- 24hr telephone answering service on 01872 864424 leaving your name, date of birth and list each individual item that you require
- post your repeat prescription card request in the box found next to our front door.
- If your medication regime is stable, speak to our staff about joining the Advance Pre-order scheme. When you collect your prescriptions, you can select the medicines that you will need next month and agree a date when they will be ready for you. We then process this order without the need for you to order over the phone or via the prescription box as the order is taken at the time of collection. This is an easy process to get set up but we ask that you attend your reviews when asked otherwise we cannot authorise the medication.
Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day. We will contact patients in August with details how to sign up for the new system when we have more details.
This will be an extremely challenging time for all our staff and we ask that you bear with us while we learn how to operate the new system and allow us to make sure all of your records have transferred over fully. We will be happy to answer any questions you may have and we ask that you bear with all of our teams at this very critical and important time as some of our services will be reduced.
Thank you for your on-going patience during these few weeks and for all the support the surgery has received during the Covid pandemic.
Dr Simpson, Dr Cook, Dr Embling and Dr Teff
UPDATED INFORMATION ON CORONAVIRUS COVID-19
YOUR PATIENCE AND CO-OPERATION IS VERY MUCH APPRECIATED
PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE NEW SYMPTOMS OF A PERSISTENT COUGH, HIGH TEMPERATURE, LOSS OF TASTE AND SMELL OR THINK YOU MAY HAVE CORONAVIRUS, OR HAVE BEEN IN CLOSE CONTACT WITH SOMEONE WHO MAY HAVE IT.
In order to limit the risk of spread of coronavirus we will be asking all patients who attend the surgery to wear a face covering or mask if possible.
For more updates see our Covid-19 page at the top of the menu bar.
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(Site updated 31/07/2020)