Welcome to Carnon Downs GP Surgery situated midway between Truro, Falmouth and Redruth.

We are a dispensing practice offering care to approximately 5700 patients from a single modern site which is located on the outskirts of the village.

The practice team of doctors, nurses, dispensers and administration staff take pride in providing the highest standard of healthcare. Traditional values are combined with  modern advances whilst encouraging patients to be active participants in the care they receive. We offer a full range of medical care plus many other extra services that demonstrate our ethos of innovation for patient benefit. 

We hope that you will use our website to make the best use of the services we provide.

WINTER FLU VACCINATION CAMPAIGN 2020 (DATES LISTED BELOW)

Our flu vaccines are due for delivery in a few weeks time so patients who are eligible for a flu vaccination may now book an appointment by calling the team on 01872 863221. It will be very different this year due to the pandemic and we will be operating a safe and socially distanced clinics throughout the coming weeks.  The team will be in PPE and with infection control measures and cleaning down in between everything will take longer but it will be safer for us all.

Please support the practice and have your flu vaccination here, if you are eligible for the vaccine we have ordered one for you so please book your appointment.

A flu vaccine is available free on the NHS for:

• Anyone over the age of 65
• Pregnant Women
• Children and adults with underlying health conditions i.e. Diabetes, neurological, Kidney, Liver, Heart and respiratory disease
• Children and adults with weakened immune systems
• Registered Carers
• Children aged 2 and 3 years of age on 31.8.20
• live with someone who's at high risk of coronavirus (on the NHS shielded patient list) or you expect to be with them on most days over winter

The sooner we vaccinate our eligible population the greater we reduce the transmission of flu in the community. Please do not wait for us to send you a reminder, telephone the team on 01872 863221 and get your slot booked today.

Please note later in the year patients without an underlying health condition but aged 50-64-year-old will possibly be given the flu vaccine but not until November or December. More information will be available later in the autumn when we have been informed by NHS England. Please do not ring and ask to be booked in until information is listed on this page.

For more information on who should have a flu vaccination please go to https://www.nhs.uk/conditions/vaccinations/who-should-have-flu-vaccine/

PLEASE NOTE TO DELIVER A SAFE CAMPAIGN WE NEED ALL PATIENTS TO READ THE INFORMATION

BELOW AND FOLLOW ALL THE INSTRUCTIONS DESIGNED TO KEEP US ALL SAFE

CLINIC DATES

Patients over the age of 65 

Saturday 19th Sept - FULL

Saturday 26th Sept - Saturday 3rd October - Saturday 17th October

more dates to follow later in November

Patients under the age of 65 with an under lying health condition which falls with the category of eligibility,

a patient who works as a carer in the community, pregnant women, registered carers etc (see above)

Friday 2nd October - Friday 9th October - Friday 23rd October

Children aged 2 and 3 years of age

Monday 5th October - Monday 12th October - Monday 19th October

MESSAGE FROM THE PARTNERS HERE AT THE SURGERY -

NEW CLINICAL I.T. SYSTEM - TPP/SystmOne arrived July 2020

Dear Patients

In order to improve patient care the surgery is installing a new computer system called "SystmOne - TPP". Our advised date is the early part of July and we have a dedicated team of personnel working tirelessly to ensure the process runs as smoothly as possible, the new system will bring lots benefits for both patients and our staff.

Urgent Appointments - Please be reassured that access to advice and appointments for urgent medical need will continue to be available on a daily basis

Routine Appointments – These appointments have reduced in capacity at the moment due to the Covid pandemic but you are able to book ahead if there is capacity.

Online Services - Access to new online services via SystmOne now available - if you are on stable repeat medication register at reception to order your medication online or use on of the following methods.

• Post your repeat prescription card request in the box found next to our front door.
• ​If your medication regime is stable, speak to our staff about joining the Advance Pre-order scheme. When you collect your prescriptions, you can select the medicines that you will need next month and agree a date when they will be ready for you.  We then process this order without the need for you to order over the phone or via the prescription box as the order is taken at the time of collection.  This is an easy process to get set up but we ask that you attend your reviews when asked otherwise we cannot authorise the medication.
• 24hr telephone answering service on 01872 864424 leaving your name, date of birth and list each individual item that you require

Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day. 

This will be an extremely challenging time for all our staff and we ask that you bear with us while we learn how to operate the new system and allow us to make sure all of your records have transferred over fully. 

Thank you for your on-going patience during these months and for all the support the surgery has received during the Covid pandemic.

Yours sincerely

Dr Simpson, Dr Cook, Dr Embling and Dr Teff

UPDATED INFORMATION ON CORONAVIRUS COVID-19

YOUR PATIENCE AND CO-OPERATION IS VERY MUCH APPRECIATED

PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE NEW SYMPTOMS OF A PERSISTENT COUGH, HIGH TEMPERATURE, LOSS OF TASTE AND SMELL OR THINK YOU MAY HAVE CORONAVIRUS, OR HAVE BEEN IN CLOSE CONTACT WITH SOMEONE WHO MAY HAVE IT.

In order to limit the risk of spread of coronavirus we will be asking all patients who attend the surgery to wear a face covering or mask if possible.

For more updates see our Covid-19 page at the top of the menu bar.

FIND US ON FACEBOOK

The surgery has recently joined Facebook - tell all your family and friends to find us online and keep up to date with current news and health advice.

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