Welcome to Carnon Downs GP Surgery situated midway between Truro, Falmouth and Redruth.
We are a dispensing practice offering care to approximately 5500 patients from a single modern site which is located on the outskirts of the village.
The practice team of doctors, nurses, dispensers and administration staff take pride in providing the highest standard of healthcare. Traditional values are combined with modern advances whilst encouraging patients to be active participants in the care they receive. We offer a full range of medical care plus many other extra services that demonstrate our ethos of innovation for patient benefit.
We hope that you will use our website to make the best use of the services we provide.
UPDATED INFORMATION ON CORONAVIRUS COVID-19
HELP US TO HELP YOU - WE ARE WORKING HARD TO KEEP OUR SERVICE UP AND RUNNING - THE SITUATION IS CHANGING QUICKLY SO PLEASE KEEP CHECKING HERE FOR UPDATES
PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE NEW SYMPTOMS OF A PERSISTENT COUGH, HIGH TEMPERATURE OR THINK YOU MAY HAVE CORONAVIRUS, OR HAVE BEEN IN CLOSE CONTACT WITH SOMEONE WHO MAY HAVE IT.
In order to limit the risk of spread of coronavirus we will be changing the way we care for you by implementing telephone triage appointments only.
The doctor will telephone you so please do not attend the surgery unless the GP has arranged an appointment for you.
(Currently nurses are doing baby immunisations, INR blood tests, dressings and some procedures - you may be contacted if you already have an appointment)
OUR DISPENSARY REMAINS OPEN AT THIS TIME
1. How can I get my medication?
- Please order your medication as usual using your normal frequency - please do not order early.
- Please do not attempt to order more than your usual amount - the NHS is not permitting over ordering to prevent national shortages.
- The surgery is open for medication collections via the waiting room window so you will be able to collect without entering the building.
- If you are unable to collect due to self isolation please ask a friend or family member to collect on your behalf as you might for grocery shopping.
- Please leave a MINIMUM of TWO TO THREE WORKING DAYS before you collect medication - we will be unable to dispense items any quicker, please give our dispensary team as much time as possible to prepare all orders. You may be asked to return again - if possible help us by leaving it THREE days before you arrive.
- We cannot process orders after 2.00pm so anything ordered after this time either via the prescription box or the online system will be processed during the following morning.
COLLECTION TIMES:
MONDAY TO FRIDAY 8.30AM - 5PM (please ring the bell if the window is unattended as we may have skeleton staff)
SATURDAY 9AM - 11AM (Closed Easter Weekend Sat 11 April)
If you are finding it difficult to collect medication we have lots of community support see below for their telephone numbers.
FEOCK PARISH COUNCIL : 07904 547822
PERRAN AR WORTHAL EMERGENCY PLAN AREA: 07564 066 467 or Pawemergencyplan@gmail.com
KEA PARISH: 07887 913488 lines open from 10am - 1.00pm or email clerk@keaparishcouncil.org.uk
ST GLUVIAS PARISH/PONSANOOTH AREA: 07548 778238 or email stgluviasparishcouncil@gmail.com
MYLOR PARISH COUNCIL AREA: 01326 379359
VOLUNTEER CORNWALL (GWENNAP AREA and others) : 01872 266988 or requestforhelp@volunteercornwall.org.uk
2. Do I need to self isolate?
Please go to the following link https://www.gov.uk/coronavirus and follow the government advice.
3. Do I need to socially distance?
Social distancing is advised for all of us, where possible. It is especially important for those aged over 70 and people with long term medical conditions. (About 1800 - 2000 people in our practice population - see below link)
https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults
Within this group there is also a very high risk population who will be contacted by a combination or either NHS England, Secondary Care or from us here at the surgery.
(About 100 to 200 people in our practice population - please do not ring to see if you are in this high risk group you will be contacted)
4. Can I still see the doctor or nurse if I need to?
Yes. We are still here. If you have a medical problem which cannot be put off we will aim, if at all possible, to deal with it on the telephone. If you need to be seen, the doctor or nurse will make the appropriate arrangements, in keeping with us managaing both yours and our own safety.
5. Should I attend as normal for an appointment that I have already booked?
No. Please contact us to discuss this if we have not already contacted you. All GP appointments will be converted to telephone appointments in the first instance or we will write to you to cancel if the situation changes.
6. Where can I get help with my mental health?
Feeling worried about our families, friends, jobs and potentially self isolating is understandable. Below are some websites that provide some useful information to help you.
Healthy Cornwall home based exercise
URGENT ADVICE FOR PATIENTS WITH ASTHMA OR COPD
* IMPORTANT - Please share *
There appears to be a post circulating on social media in regard to contacting your GP for an ‘emergency pack or rescue pack’ if you suffer with either COPD or asthma, which contains antibiotics and steroids.
The post is inaccurate and dangerous. GP surgeries are not routinely offering these 'emergency packs'. If we do so, the system will collapse and we would be unable to cope with the level of demand it would create. We will run out of essential medication for those who truly need it.
Please could patients request their regular medication as normal.
If people are well, they must not request 'emergency/rescue packs' unless this is part of your previous normal management plan.
If unwell, contact your surgery to receive a telephone ring back from a GP who can make a clinical decision as to whether these treatments are appropriate.
If you think you are showing signs and symptoms of coronavirus, please self-isolate, and contact NHS 111 online.
Please help us keep the NHS going - don’t share misinformation.
Thank you
COMMUNITY HELP IN OUR AREA
We have some wonderful volunteers in our area who are willing to help collect your medication, walk the dog, collect groceries etc. Please ring the numbers the below if you need help. Please keep our phones lines free for the doctors to call out to our unwell patients.
FEOCK PARISH COUNCIL : 07904 547822
PERRAN AR WORTHAL EMERGENCY PLAN AREA: 07564 066 467 or Pawemergencyplan@gmail.com
KEA PARISH: 07887 913488 lines open from 10am - 1.00pm or email clerk@keaparishcouncil.org.uk
PONSANOOTH AREA: 07548 778238 or email stgluviasparishcouncil@gmail.com OR contact the Shop (01872) 857019 or Pub (01872) 863046
MYLOR PARISH COUNCIL AREA: 01326 379359
VOLUNTEER CORNWALL (GWENNAP AREA and others) : 01872 266988 or requestforhelp@volunteercornwall.org.uk
DO YOU NEED AN ISOLATION NOTE FOR YOUR EMPLOYER?
To reduce the burden on GP practices a new online system is now live for patients to be emailed a digital isolation note. These provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone who has symptoms, and so cannot work. An isolation note can be obtained without contacting a doctor, this will reduce pressure on GP surgeries and prevent people needing to leave their homes. The notes can be accessed through the links below, after answering a few questions an isolation note can be emailed to the user. if they don't have an email address, they can have the note sent to as trusted family member or friend or directly to the employer.
NHS website and NHS 111 online.
NEW COMPUTER SYSTEM - POSTPONED RE CORONAVIRUS -
PLEASE NOTE WE WILL NOT BE PROCESSING DOUBLE ORDERS OF
MEDICAITON AS PREVIOUSLY COMMUNICATED IN OUR NEWSLETTER
AND LOCAL PRESS
(Site updated 04/04/2020)