If you need long term medications, your doctor may be able to authorise a "repeat medication" for you for a fixed period of time. This means you will be able to order your medicine on a monthly basis from our admin team. At the end of the fixed period, (usually 6 or 12 months) the prescription will be reviewed by your doctor to check that it is still the best regime for you. During this review, doctor will look to see that you have had all of the necessary checks and follow ups and may ask to see you before authorising further prescriptions.
Ordering your Medication
Repeat prescriptions can be ordered quickly and easily using a variety of methods. All repeat medications are issued with a counterfoil which lists the medicines currently authorised.
We need at least three full working days notice (not including weekends) and during busy periods such as before bank holidays, we would appreciate being given extra time. Please note that any requests that arrive after 2.00pm will not be ordered until the next working day so remember to leave extra time before collection.
Every prescription is printed out by staff and signed by a doctor, before being dispensed and checked by qualified dispensary staff. We endeavour to complete this process rapidly, but will always prioritise safety and accuracy over speed.
Please ensure you order in plenty of time, so that your medicines don't run out. However, the NHS ask that you do not overstock as this sometimes leads to wastage.
If your medical condition needs regular blood tests, or follow up with our specialist nurses, please make arrangements to come on time as this will reduce delays in getting your medicines. If you are not sure what check-ups are needed or when they are due, please ask a member of the team.
Ordering by hand
All repeat medication is issued with a counterfoil please tick each item clearly from your list of medicines. We have a box situated next to the front door in the lobby or feel free to post your request via Royal Mail.
Ordering online - Use our new online platform SystmOne Patient Access.
If your medication regime is stable and you have repeat regular medication you could order your tablets via our online portal. You can sign up for the online access at reception, you will need to complete a form and bring two forms of i.d. to the practice (utility bill and or passport/driving licence). You can also sign up for the online ordering via the NHS App which is available on Google Store and Apple Store.
It is an easy process where they will confirm your identity using your smart phone and a scan of your face. You will need your NHS number which we can supply for you.
Please remember when ordering online medication will be ready in three full working days. If you order after 2pm on a Friday the order will not be processed until Monday and therefore the medication will be ready for you on the Thursday.
Advance Pre-order scheme
If your medication regime is stable, speak to our staff about joining this scheme. When you collect your prescriptions, you can select the medicines that you will need next month and agree a date when they will be ready for you.
By telephone (ONLY USE THIS METHOD IF YOU ARE UNABLE TO USE THE OTHER METHODS)
This method is the most prone to misunderstandings and therefore delays, so please take great care to leave a clear message. Please phone our 24 hour Prescription Order line on 01872 864424. Have your counterfoil ready as you will be asked for the exact name of the medication and your patient number which appears on the right hand side near the top. Speak clearly telling us your name and patient number and list each medicine that you need. You can leave an additional message if you wish.
Requesting other medication
There may be occasions when you want to request a medicine that is not on your counterfoil. You can request this medicine but staff will have to pass your request to your doctor to see if it can be provided without an appointment. These requests usually take a little longer as they need to be individually considered by our pharmacist or the doctor who knows you well, or has reviewed your case. It is helpful if you are able to give a brief outline of why you are making the request.
Prescription Clerks Lisa Wills and Rebecca Dunstan