What happens in an emergency?

If you have any problems, queries or difficulties, or if you have accidently run out of your medication a dispenser is available to offer advice and assistance.  If they do not know the answer they will speak to someone who does and get back to you within a reasonable period of time.

If our dispensary is closed the 'out of hours' pharmacy rota is listed each week in the West Briton or you can contact our 'out of hours' service provider by dialling 111.

Can I Co-ordinate My Medicines?

We welcome the opportunity for each patient to co-ordinate their medicines. If you have different drugs being ordered at different times of the month please mention it to one of the members of staff and we can arrange for them to be ordered all at the same time. This will hopefully save time for you or your carer and only necessitate one trip to collect your medication each month.

How can I get a Drug Review?

If you have any queries or questions regarding any aspect of your medication please come and speak to one of the dispensers.  You may benefit from a 'DRUM' which is a comprehensive review of the use of your medicines. An informal appointment can be made with a fully qualified dispenser or nurse to answer any queries or questions you may have at a time convenient to yourself.

Some of your queries maybe as follows:

  • I'm worried about when and how I should take my medicine
  • Are the medicines I buy from the Supermarket all right with my prescribed medication?
  • How should I store my medicines?
  • I am getting side effects with some of my medicines - is this normal?


If you answer 'Yes' to any of these questions come and discuss your medication with a dispenser or ask your GP the next time you visit.

Do You have a Delivery Service ?

The practice offers a prescription delivery service for housebound patients or patients who have very limited mobility. 

The normal day for delivery is Thursday between the times of 9.00am and 5.00pm and we require all patients to sign for the medication on delivery.

This is a limited service, please speak to one of our dispensers to see if you are eligible.

Complaints & Suggestions

If you have any suggestions for the Dispensary please speak to one of the dispensers on duty. We will endeavour to resolve the matter as quickly and thoroughly as possible, however, if you have a complaint please ask to speak to our Practice Manager.

Generic Medicines

Reassuring our Patients - 'Your medication may look different on the outside - but essentially it's the same on the inside'

Your medicine may look different from your last prescription this may mean you have been prescribed what is known as a generic medicine

  • A generic medicine contains the same active ingredient as the equivalent original branded drug
  • Generic medicines are produced to the same standards of safety, quality and efficacy as original branded drugs
  • Generic medicines have to demonstrate in clinical studies that they are bioequivalent to the original product: ie.,they deliver equal medical benefits to the patient
  • The main benefit of generic medicines is that they are usually less expensive.  Generic maufacturers do not have to recoup research costs
  • Each year generic medicines save the NHS around £9.5 billion



The surgery uses many different Generic Suppliers but if you would like more information about generic medicines please click on the Chameleon above.  The link will open a new page where many of your questions will be answered by a company called 'Teva' which is one of the suppliers we use here at Carnon Downs Surgery.

Contraception Advice - 'I've missed a pill - what should I do?'

Follow this link and it will take you to the NHS pages about contraception

The NHS contraception guide

"Where can I get contraception?"

"I've forgotten to take my pill"

"Which method of contraception suits me?"

"I'm under 16 – can I get contraception?"

Whatever questions you have about getting and using contraception, their guide can help.

It aims to give practical information to everyone who wants to know more about contraception, or who may have a question about the method they use or are thinking about using.

You can find out about the 15 methods available on the NHS, together with where to get them and how to decide which method might work best for you.

Finding your way around the NHS site

If you're viewing their page on a computer screen, use the blue tabs at the top of the page to see a full menu for each section of the contraception guide.

If you can't find what you're after, try the search box at the top of the page – it covers everything on the NHS website.

If you're viewing their page on a mobile device, click the blue sections at the top of the page and you'll see a list of all the topics covered in this guide.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website