Practice Management

Mrs Dawn Jonathan

PRACTICE MANAGER

Dawn Jonathan is our Practice Manager and joined the practice in August 2017.

Dawn is a local to the area and grew up in the nearby village of St.Day.  In 2001 she qualified with a BSc (Hons) in Forensic Science at Glamorgan University, Wales and after moving back to Cornwall joined General Practice in 2008 when she was a Medical Secretary in a Redruth practice.  Here she worked her way up to Deputy Practice Manager becoming a Practice Manager at another local practice in 2015.  Dawn enjoys horse-riding, spending time with her children and working!

Mrs Alison Hunt

ASSISTANT PRACTICE MANAGER

Alison is our Assistant Practice Manager and joined the Practice in 1998.

Alison joined started as the Evening Receptionist and then qualified and became one of the Dispensary Team for many years.  She has been in the role of Asst. Manager for many years here at the surgery and she looks after the whole Admin.Team, I.T. and our general day to day operations within the practice.  She is usually found in the Reception area as she is responsible for all the duties involved with helping run the Reception Team alongside her Head Receptionist Julie with Tracy and Lisa the Senior Receptionists.  Alison also looks after every clinic and all the appointments for the surgery. With such a large team and with each clinician having special requests or needs, juggling room availability, equipment, holidays and meetings, managing the rotas is a massive task which she thoroughly enjoys.  She hopes you are enjoying the new look website and please feel free to let her know if there is something missing.

Reception

SECRETARIAL TEAM

Nicola, Sophie and Gemma deal with all of the referrals and secretarial duties for the GP's and they help arrange your 'Choose and Book' appointment. If you have any queries regarding your referral you can contact them each day from 9am until 4.00pm. 

Nicola has been with the surgery for over 20 years and has a vast experience in General Practice helping run the secretarial department and look after all our correspondence and summarising of new patient records.  Sophie completed Apprenticeship in February 2018 and has joined the administration team on a permanent basis helping Nicola with the increasing secretarial workload.  She also won Cornwall Apprentice of the Year Award for Health and Social Care at the end of 2017 so we are very pleased Sophie decided to accept our offer of a permanent position.  Gemma joined us in 2021 after working for 9 years at another surgery.  She joined us to cover some maternity leave but has now been offered a permanent role within our team which she also accepted.

PRESCRIPTION CLERKS

Becky and Lisa are our Prescription Clerks here at the surgery.  Their role involves processing all the medication orders and aiding the Clinical Pharmacist and our Dispensary Team.  Lisa is also one of the senior receptionists supporting the GPs here on a Wednesday.  Lisa is also one of the Senior Receptionists working alongside Tracy and Julia.

RECEPTION TEAM

The reception team are at the hub of the surgery and are integral to the smooth running of the practice, many of the team have been here for well over 10 years and know the patients and their families very well.  If you have any questions or need more information they are the team to ask.


RECEPTION TEAM LEADER

Julia is our Head Receptionist and has been here at the surgery since 2004 and helps look after the front office on a day to day basis, managing the clinics, telephone requests and working alongside Alison with the day to day operations.

Reception Team 2022

Tracy is one of our Senior Receptionists and alongside Andrea look after all our new patient registrations and the deduction paperwork involved when you move practice or leave the area.  With a practice population now around 6000 it keeps them very busy!  Lynda, Samantha and Megan are our members of the team and can be found on reception dealing with the patients who phone in and helping at the front window dispensing medication.  Anna and Leanne recently joined the team in January 2022.

from L to R: Tracy, Andrea, Lynda, Samantha, Megan, Anna and Leanne.

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