Carnon Downs Surgery - Training Practice

Carnon Downs Surgery is an accredited Training Practice which means that we meet the high standards of clinical care set by the Peninsula Deanery to teach medical students and qualified doctors in their foundation and specialist years. You may be asked to see one of them and your agreement ensures that our future doctors get the necessary experience and are well trained. All learners are closely supervised by one of our permanent GPs.  The GP Registrars are fully qualified doctors and have a great deal of medical experience. They are attached to the practice for up to 12 months and usually become general practitioners after completing their training.  As part of their final training they are encouraged to seek advice when required from the practice doctors.

The GP Registrars are required to produce video recordings of some of their consultations as part of their training. We may occasionally request your consent to video these consultations to be used in general practice training. Please be assured you can decline to participate at any time with no prejudice to your care.  However, we would stress that all aspects of general practice, including training, are governed by rules of strict confidentiality and no examinations are filmed.

Practice Management

Mrs Dawn Jonathan

PRACTICE MANAGER

Dawn Jonathan is our Practice Manager and joined the practice in August 2017.

Dawn is a local to the area and grew up in the nearby village of St.Day.  In 2001 she qualified with a BSc (Hons) in Forensic Science at Glamorgan University, Wales and after moving back to Cornwall joined General Practice in 2008 when she was a Medical Secretary in a Redruth practice.  Here she worked her way up to Deputy Practice Manager becoming a Practice Manager at another local practice in 2015.  Dawn enjoys horse-riding, spending time with her children and working!

Mrs Alison Hunt

ASSISTANT PRACTICE MANAGER

Alison is our Assistant Practice Manager and joined the Practice in 1998.

Alison joined started as the Evening Receptionist and then qualified and became one of the Dispensary Team for many years.  She has been in the role of Asst. Manager for many years here at the surgery and she looks after the whole Admin.Team, I.T. and our general day to day operations within the practice.  She is usually found in the Reception area as she is responsible for all the duties involved with helping run the Reception Team alongside her Senior Receptionists Julia and Jan.  Alison also looks after every clinic and all the appointments for the surgery. With such a large team and with each clinician having special requests or needs, juggling room availability, equipment, holidays and meetings, managing the rotas is a massive task which she thoroughly enjoys.  She hopes you are enjoying the new look website and please feel free to let her know if there is something missing.

Reception

SECRETARIAL TEAM

Nicola Christophers, Chloe Hendy and Sophie Poulton deal with all of the referrals and secretarial duties for the GP's and they help arrange your 'Choose and Book' appointment. If you have any queries regarding your referral you can contact them each day from 9am until 4.00pm. 

Sophie completed Apprenticeship in February 2018 and has joined the administration team on a permanent basis helping Nicola and Chloe with the increasing secretarial workload.  She also won Cornwall Apprentice of the Year Award for Health and Social Care at the end of 2017 so we are very pleased Sophie decided to accept our offer of a permanent position. 

PRESCRIPTION CLERKS

Becky Dunstan and Lisa Wills are our Prescription Clerks here at the surgery.  Their role involves processing all the medication orders and aiding the Clinical Pharmacist and our Dispensary Team.

Julie Ann joined the practice in Dec 2020 and will be our new Dispensary Receptionist one three days a week handing out medication to our patients from the new dispensary window.

Julie Ann

RECEPTION TEAM

The reception team are at the hub of the surgery and are integral to the smooth running of the practice, many of the team have been here for well over 10 years and know the patients and their families very well.  If you have any questions or need more information they are the team to ask.


RECEPTION TEAM LEADERS

Julia has been here at the surgery since 2004 and Jan joined us in 2017, they both help look after the front office on a day to day basis, managing the clinics, telephone requests and working alongside Alison with the day to day operations.

Tracy and Andrea look after all our new patient registrations, out of area patient registrations and the deduction paperwork involved when you move practice or leave the area.  With a practice population now around 5700 it keeps them very busy!  Kay is our Community Champion and has lots of expertise, contacts and knowledge about how best to support keeping you well and independent in your own home.  She also looks after the register of patients who need regular bloods monitoring and helps the Nursing Team with a large amount of their administration.  Gail and Julie our newest team member are both found on reception and also helps look after the recall system for our breast scree

Reception team      

Pharmacists

Joanna Lawrence

BPharm, MSc, PGCE, MFRPSII, MRPharmS, IP

Joanna is our Clinical Pharmacist, she joined the team in September 2017 having previously worked at the Royal Cornwall Hospital. She qualified in 1991 and obtained her Independent Prescribing Certificate in 2016.

Community Midwives

Rebecca Rowe

Rebecca Rowe

Our community midwife provides full ante-natal and post-natal care for mothers, their partners and babies. This clinic is held at the surgery every other Wednesday afternoon. Please see our 'Services and Clinics' page for further information on how to contact our midwife or the maternity support team.

Pharmacists

Joanna Lawrence

BPharm, MSc, PGCE, MFRPSII, MRPharmS, IP

Joanna is our Clinical Pharmacist, she joined the team in September 2017 having previously worked at the Royal Cornwall Hospital. She qualified in 1991 and obtained her Independent Prescribing Certificate in 2016.

Community Midwives

Rebecca Rowe

Rebecca Rowe

Our community midwife provides full ante-natal and post-natal care for mothers, their partners and babies. This clinic is held at the surgery every other Wednesday afternoon. Please see our 'Services and Clinics' page for further information on how to contact our midwife or the maternity support team.

Community Nurses

Mrs Tammy Etherington

Tammy Etherington is our Community Matron and helps us provide care for elderly patients with complex health and social needs.She assess patients in their own home  and Tammy works very closely with the GP's here at the surgery and liases with the District Nursing Team,the Department of Adult Care and Support (previously Social Services) and various departments and colleagues in Secondary Care.

Community Nursing Team

Our Community Nurses provide nursing care at home for those unable to visit the surgery as well as assessments of needs, planning and implementation of care and provision of aids and equipment. They liaise very closely with our GP's, the Department of Adult Car

Community Nurses

Mrs Tammy Etherington

Tammy Etherington is our Community Matron and helps us provide care for elderly patients with complex health and social needs.She assess patients in their own home  and Tammy works very closely with the GP's here at the surgery and liases with the District Nursing Team,the Department of Adult Care and Support (previously Social Services) and various departments and colleagues in Secondary Care.

Community Nursing Team

Our Community Nurses provide nursing care at home for those unable to visit the surgery as well as assessments of needs, planning and implementation of care and provision of aids and equipment. They liaise very closely with our GP's, the Department of Adult Care & Support and our Community Matron. The Community Nursing Team can be contacted on 01872 221118 , however you can leave a message for any of the nurses at our reception.

Tracey Waters leads our team and pictured with her here at the surgery are Mandy Begg and Julie Cadwell.

Mr Saul Ridley

Saul Ridley is one of our Specialist Palliative Care Nurses and their team signpost and integrate with other healthcare professional to offer practical and emotional support at home for those with terminal illness and their family. They liaise very closely with the Community Nursing Team and the GP's here at the surgery.  The team can be contacted on 01208 251300.

Attached Staff

Miss Bryony Short

Bryony Short

Bryony joined the practice in 2020 with 6 years experience working in a broad variety of settings including the private sector.  Bryony qualified from Plymouth University in 2014 and is working towards her Master this year.  Bryony has a clinic at this surgery on a Tuesday and a Thursday afternoon and can be also found at other practices within our PCN.

Mrs Sharon Nettleton

Sharon Nettleton

Sharon Nettleton is our Community Navigator and is here to help provide patients and their families  with  non medical support and signposting  including bereavement , employment and training,  access to benefits, local and national groups and activities , isolation and loneliness, fitness and wellbeing. You can access the service by asking for a referral to be made via the Reception Team, your GP or by contacting Sharon directly  Tel: 07947 328213 A listening ear awaits - sometimes it's good to talk!

 

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