The appointment lines are open from 8.30am onwards. We aim to offer you an appointment with your doctor at a time convenient to yourself however if that doctor is not available you will be offered an appointment with another healthcare professional.
SEEING YOUR DOCTOR
We have a strong belief that a person is best served by a doctor who knows them well and with whom they can develop a long-term beneficial relationship. With this in mind we will always try to offer you an appointment with your own doctor, even if that means waiting a little longer.
BOOKING AN APPOINTMENT
There are three types of appointment and our reception team will make gentle enquiries to ensure that you are directed to the most appropriate person. You do not need to answer their questions if you do not wish to.
- Urgent for medical problems that cannot wait
- Follow-up for probolems that your doctor or nurse already know about and want to review
- Routine for non-urgent medical problems
We offer appointments on the day with the duty doctor for all urgent medical problems. There may be some appointments to book on the day for routine or follow-up problems but we cannot always guarantee availability and we encourage all patients to book these type of appointment in advance. We have a strong belief that a patient is best served by a doctor who knows them well and with whom they can develop a long-term relationship. With this in mind we will always try and offer you an appointment with your own doctor, even if it means waiting longer.
Some questions or requests may be most efficiently dealt with on the telephone or by seeing a practice nurse. We will always endeavour to meet your needs even when we are busy, however sometime there is a need for us to prioritise.
As well as telephoning for an appointment, we are able to offer a number of appointments online. Patirents wishing to use this service will need to register, notifying the practice of their email address. If you are already registered for online drug ordering you will be able to make appointments or cancel appointments that have been booked online with the same login. A unique email address is required for each patient.
ARRIVING FOR YOUR APPOINTMENT
We have a touch screen computer in the LOBBY area which is available for you to automatically check yourself in and therefore not wait at the reception desk. It is very straight forward to use and requires no computer knowledge at all !
Please follow the instructions carefully and if you are in any doubt please speak to the receptionist.
CANCELLING APPOINTMENTS AND NON-ATTENDANCE
If you have booked an appointment with a GP, Nurse or Healthcare Professional and you are unable to attend, PLEASE LET US KNOW BY PHONE AS SOON AS POSSIBLE on 01872 863221.
Many hundreds of valuable pre-booked appointments are wasted every year. These appointments could, very easily, have been made available for other patients had we known in advance. If patients do not attend on more than three occasions in one twelve month period, we may decide to remove them from the practice list.