Online Services

Our Services

Carnon Downs Surgery uses the SystmOne clinical software system.

SystmOne have developed a system called Patient Online Access as part of our online services, which allows patients to book appointments (not during pandemic), request repeat prescriptions, or amend registration details from the comfort of their own home. Plus it also gives you access to any allergies we have recorded which relate to you.

The website has been carefully designed for ease of use for all types of people and as many different browsers as possible.


Sign up for 'Online Access'


Before you can start requesting prescriptions online, book appointments or use any of the features you must first register your details for this service.

It’s quick and easy to register.  Ask at reception for a sign-up form. This provides all the information you need to register to use the Patient Access internet facilities. Please read the requirements fully and bring two forms of identification, one of which must be a photo id.

Remember, when using Patient Online Access all your personal information is safe and secure.  Please note that due to patient confidentiality, we can only accept an application with proof of id. 

Online prescription ordering

Without visiting the practice, patients can use the internet to quickly order any repeat prescriptions that are due. The Patient Online Access portal delivers the request directly to the practice, and once processed, patients can simply collect the prescription from the practice after two working days.

You can also view any prescriptions you have already requested and check the current status of your previous requests.

Remember to allow a minimum of 2 working days if you intend to collect your prescription from the surgery or longer if the medication you require is classed as an acute prescription and therefore will need authorisation from the GP.  Any acute items should be ordered via the telephone line on 01872 864424 as these items will not appear online as they need authorisation from a GP.


Online appointment booking - not during pandemic

Registered patients can use the internet to quickly book some Doctors appointments without phoning or visiting the Practice. The internet booking service is available 24 hours a day and is especially useful when the Practice is closed or phone lines are busy.

Please note that not all pre bookable appointments are available for on line booking so if the day and time you need is not offered on line please phone the surgery during normal hours.



Change of Address

Your contact details can be changed via the front page of our website at the base of the screen.  Please not if you are relocating outside the Practice Boundary we will need to seek confirmation from our GPs before your amended registration is accepted.

Download read the following leaflets before starting your registration.  Please complete them at home and bring appropriate ID with you.

Important information for Patients

Online Access Information Leaflet

Application Form for Online Access to your Medical Record



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