Practice Management

Mrs Dawn Jonathan

PRACTICE MANAGER

Dawn Jonathan is our Practice Manager and joined the practice in August 2017.

Dawn is a local to the area and grew up in the nearby village of St.Day.  In 2001 she qualified with a BSc (Hons) in Forensic Science at Glamorgan University, Wales and after moving back to Cornwall joined General Practice in 2008 when she was a Medical Secretary in a Redruth practice.  Here she worked her way up to Deputy Practice Manager becoming a Practice Manager at another local practice in 2015.  Dawn enjoys horse-riding, spending time with her children and working!

Mrs Alison Hunt

ASSISTANT PRACTICE MANAGER

Alison is our Assistant Practice Manager and joined the Practice in 1998.

Alison joined started as the Evening Receptionist and then qualified and became one of the Dispensary Team for many years.  She has been in the role of Asst. Manager for many years here at the surgery and she looks after the whole Admin.Team, I.T. and our general day to day operations within the practice.  She is usually found in the Reception area as she is responsible for all the duties involved with helping run the Reception Team alongside her Senior Receptionists Julia and Jan.  Alison also looks after every clinic and all the appointments for the surgery. With such a large team and with each clinician having special requests or needs, juggling room availability, equipment, holidays and meetings, managing the rotas is a massive task which she thoroughly enjoys.  She hopes you are enjoying the new look website and please feel free to let her know if there is something missing.

Reception

SECRETARIAL TEAM

Nicola Christophers, Chloe Hendy and Sophie Poulton deal with all of the typing of letters, referrals and secretarial duties for the GP's and they help arrange your 'Choose and Book' appointment. If you have any queries regarding your referral you can contact them each day from 9am until 4.00pm. 

Maternity cover - Secretarial Team - Gemma Hughes

Gemma joined the practice at the end of March 2021 to cover maternity leave for Chloe.  Gemma has over 9 years of experience as a medical secretary having worked at a practice in Redruth straight from leaving university.  Welcome to our team Gemma.

Gemma

PRESCRIPTION CLERKS

Becky Dunstan and Lisa Wills are our Prescription Clerks here at the surgery.  Their role involves processing all the medication orders and aiding the Clinical Pharmacist and our Dispensary Team.

Julie Ann joined the practice in Dec 2020 and will be our new Dispensary Receptionist on three days a week handing out medication to our patients from the new dispensary window.

Julie Ann

RECEPTION TEAM

The reception team are at the hub of the surgery and are integral to the smooth running of the practice, many of the team have been here for well over 10 years and know the patients and their families very well.  If you have any questions or need more information they are the team to ask.


RECEPTION TEAM LEADERS

Julia has been here at the surgery since 2004 and Jan joined us in 2017, they both help look after the front office on a day to day basis, managing the clinics, telephone requests and working alongside Alison with the day to day operations.

Tracy and Andrea look after all our new patient registrations, out of area patient registrations and the deduction paperwork involved when you move practice or leave the area.  With a practice population now around 5700 it keeps them very busy!  Kay is our Community Champion and has lots of expertise, contacts and knowledge about how best to support keeping you well and independent in your own home.  She also looks after the register of patients who need regular bloods monitoring and helps the Nursing Team with a large amount of their administration.  Julie is another team member who is found on reception and also helps look after the recall system for our breast screening patients.  Lynda recently joined the team in Spring 2021 having worked in Social Care for many years so we are looking forward to having her wealth of knowledge within our team. 

Reception team      

Lynda

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